Privacy Policy

Terms and Conditions

Steve Hardy Consulting Limited (SHC) is an independent provider of quantity surveying, contract administration, construction claims, dispute resolution, cost and quantum advice to the property and construction industry. This Privacy Notice explains how we store and use personal data collected, for example when:
1. We provide a quote or tender for some work
2. We purchase a product or service from a supplier
3. You commission a service or you are nominated as a contact point for a service we are providing
4. You give us your business card or contact us via email, social media or our website
5. Your company or project is identified as a potential or target customer via a publicly available printed/electronic media source
Subject Matter
• What personal data is collected?
• How will your personal data be used?
• Who will personal data be shared with and why?
• How long will we keep your personal data for?
• How can you check/update your information?
• Is any personal data stored or processed outside the European Economic Area (EEA)?
• How to contact us
• Changes to this Privacy Notice
What personal data is collected?
We collect personal data from potential, current and former clients/suppliers and other individuals with an interest in the property and construction industry to fulfil our stated purposes. The data collected may include some or all of the following: Contact Name, Company Name, Office Address, Job Title, Telephone Number(s), Email Address, your CV and personal data it may contain if you choose to send it to us, IP address, web browser type, version and operating system.
We do not collect any personal data from third party data vendors and do not sell any data to these organisations.

How will your personal data be used?
We use the personal data collected for a range of different business purposes but primarily to meet our contractual obligations. It is also used in a way we believe you should reasonably expect us to use the data which does not materially impact your rights, freedom or interests.
For example, we use the following lawful basis to process personal data either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
• Providing and managing your access to our Site;
• Personalising and tailoring your experience on our Site;
• Supplying our services to you (please note that we require your personal data in order to enter into a contract with you);
• Replying to emails from you;
• Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by emailing us directly;
• Analysing your use of our Site to enable us to continually improve our Site and your user experience.
With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email with information, news and offers on our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Third parties whose content appears on our Site may use third party Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
Who will personal data be shared with and why?
SHC employees will have access to the personal data held in our system in order to perform their service delivery or support role functions. Access is gained via individual password protected user accounts. We may use competent suppliers to deliver services on our behalf or to help us provide services to you (e.g. sub-consultants, couriers etc.). We may also use external providers to carry out credit checks and collect debts for us. Where services are outsourced in this way, we will still control your personal data and we have strict controls in place to make sure it is properly protected.
Additionally, we may disclose your personal information to third parties:
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets
• If SHC or all of its assets are acquired by a third party, in which case personal data held by it about its clients will be one of the transferred assets
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property or safety of SHC, our clients, or others. This includes exchanging information with our companies and organisations for the purposes of fraud protection and credit risk reduction.
How long will we keep your personal data for?
We will retain the data you give us, for differing periods of time, dependent on the reason you have supplied it to us, whether there is a need to retain the data or for as long as you have given us permission to keep it. All such time frames are guided by industry best practice and other relevant legislation.

How can you check/update your information?
If we contact you because we believe we have a legitimate interest to do so, you will be given the opportunity to opt-out of receiving future communications when you receive the first and subsequent messages. You will also be able to check and amend the information we hold.
You can also contact us at any time to access your personal data so you are aware of and can verify the lawfulness of the processing we undertake - please use the contact details in the 'How to contact us' section below.

Is any personal data stored or processed outside the European Economic Area (EEA)?
We use secure cloud-based services for hosting the data but none of this infrastructure is knowingly based outside the EEA. If we subsequently do this, our contracts with third parties stipulate the standards they must follow so we can store or process your information under the guiding principles of this Privacy Notice and all applicable laws.

How to contact us
Questions, comments and requests regarding this Privacy Notice are welcomed and should be addressed to:
Steve Hardy (Data Protection Officer)
Steve Hardy Consulting Ltd
20-22 Wenlock Road
London N1 7GU

If you want to make a complaint on how we have handled your personal data, please use the contact details above so we can investigate the matter and report back to you. If you are still not satisfied after our response or believe we are not using your personal information in line with the law, you also have the right to complain to the data-protection regulator in the country where you live or work; that is the information commissioner in the UK.

Changes to this Privacy Notice
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. This policy was last updated September 2018.